Refund & Return Policy

Thank you for shopping with Sandy’s Digital Boutique. Because many of our products are custom-designed, personalized, made-to-order, or digital, please review our refund policy carefully before placing your order.

Custom & Personalized Orders

All custom and personalized products are final sale once design work has begun. This includes, but is not limited to:

• Funeral and memorial programs

• Memorial videos

• Thank-you cards

• Prayer cards and bookmarks

• Memorial posters

• Photo restoration services

• Custom digital designs

• Personalized printed products

Because these items are created specifically for you, we are unable to accept returns or issue refunds due to a change of mind, incorrect information submitted by the customer, or approval of an incorrect proof.

Customers are responsible for carefully reviewing all names, dates, spelling, photographs, wording, and other information before approving a final proof.

Digital Products

Due to the nature of digital products, all digital product sales are final once the product has been delivered or made available for download.

Digital products cannot be returned, exchanged, or refunded after delivery.

If you experience a technical issue accessing your purchase, please contact us so we can assist you.

Printed Products

If your order arrives damaged, defective, or contains an error caused by Sandy’s Digital Boutique, please contact us as soon as possible after receiving your order.

Please provide your order number and clear photographs showing the issue. We will review the situation and determine whether a replacement, correction, or refund is appropriate.

We are not responsible for errors that were included in a proof and approved by the customer before printing.

Order Cancellations

Custom orders may only be cancelled for a full refund before design work has started.

Once work has begun, payments and design fees are non-refundable because time and resources have already been dedicated to your order.

Shipping

Shipping charges are non-refundable once an order has shipped.

Sandy’s Digital Boutique is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided by customers, or other circumstances outside of our control.

Contact Us

If you have a question or concern regarding your order, please contact Sandy’s Digital Boutique through the contact information provided on our website.

We are committed to providing quality products and compassionate, professional service to every customer.

Last Updated: August 15, 2026